Returns & Refunds
Last updated: 16 October 2026
We want you to be happy with what you bought. If you’re not, here’s how we fix it.
Changed your mind
Because you bought online, the Electronic Communications and Transactions Act gives you 7 days from delivery to cancel and return your order for a refund, no reason needed.
We go further than that: send back any unopened product within 30 days of delivery and we’ll refund it.
You pay the return delivery cost on a change-of-mind return. The product needs to be unused, unopened and in its original packaging.
Damaged on arrival
Email info@humidityhulk.com within 48 hours with a photograph of the damage and your order number. We’ll send a replacement or refund you — your choice. You don’t pay anything, and you usually won’t need to send it back.
Faulty or not as described
If a product is defective or isn’t what we said it was, the Consumer Protection Act gives you six months to return it for a repair, replacement or refund. You choose which. We pay the return cost.
Wrong item
Our mistake, our cost. Email us and we’ll arrange collection and send the right thing.
What we can’t take back
Opened or part-used product, unless it’s faulty or wasn’t as described.
Subscription deliveries
Exactly the same terms. If a refill box arrives damaged or wrong, tell us and we’ll sort it.
If you forgot to skip a delivery and it’s already shipped, we can’t recall it — but it’s unopened, so the 30-day return above applies if you’d rather send it back.
How to return something
- Email info@humidityhulk.com with your order number and what’s wrong
- We’ll reply within one working day with instructions
- Send it back, or we’ll arrange collection where we’re covering the cost
Refunds
Refunds go back to the card you paid with, within 10 working days of us receiving the return or approving the claim. Your bank may take a few days more to show it.
Where you’ve paid delivery and the return is our fault, we refund that too.
Questions
info@humidityhulk.com · +27 64 548 7181