Subscription Terms

Refill Subscription Terms

Last updated: 16 October 2026

What a Refill Subscription is

A Refill Subscription sends you a box of Humidity Hulk 2kg refills every three months. You pay when you sign up, then every three months after that, until you cancel. There’s no minimum term and no lock-in. Delivery is charged on each box and calculated at checkout from your address, the same as any other order.

The tiers

Tier	What’s in the box	Price
1–2 Bedroom	2 × 2kg refills — fills 10 tubs	R239 every 3 months
2–3 Bedroom	3 × 2kg refills — fills 15 tubs	R329 every 3 months
Whole Home	5 × 2kg refills — fills 25 tubs	R499 every 3 months

Delivery is charged separately at checkout, based on your address.

When you’re charged

You’re charged the first time when you sign up. After that, every three months on the same date, automatically, using the card you signed up with.

We’ll email you 3–5 days before every charge, telling you the date and the amount, with links to skip, pause or change your subscription. You’ll never be charged without warning.

Pausing, skipping and cancelling

All of it from your account at humidityhulk.com/my-account, any time:

• Skip a delivery — if you’ve still got plenty, skip the next one and carry on after
• Pause — up to three months, then pick up where you left off
• Change tier — move up or down as your needs change
• Change your address — applies from your next delivery
• Cancel — effective immediately, and you won’t be charged again

Cancelling before your next charge date means you’re not charged again. If you cancel after a charge has gone through, that delivery still ships — you’ve paid for it.

If you get stuck, email info@humidityhulk.com and we’ll do it for you. We won’t make you phone anyone or sit through a retention script.

If a payment fails

Usually a card has expired or been reissued. We’ll email you immediately with a link to update it, then try again on day 3 and day 7.

If it still hasn’t gone through after day 10, we put your subscription on hold rather than cancelling it. Nothing is lost — update your card and it picks up again. We’ll always tell you what’s happening.

Delivery

Your box ships within two working days of each successful payment. You’ll get tracking. Timeframes are in our Shipping & Delivery policy.

Price changes

If we need to change a subscription price, we’ll give you at least 30 days’ notice by email before it applies. You’re free to cancel in that time. We’ll never change the price of a renewal you’ve already been notified about.

Returns

Our Returns & Refunds policy applies to subscription deliveries exactly as it does to any other order.

Ending a subscription from our side

We may end a subscription if payment repeatedly fails, if we can’t deliver to your address, or if we stop offering it. We’ll give you notice and refund anything you’ve paid for a delivery you won’t receive.

Questions

info@humidityhulk.com · +27 64 548 7181